![]() ![]() ![]() ![]() Industry Benchmarking assists businesses in identifying potential targets for improvement. This will eliminate the high costs and delays in the outcome of the process and let be just in time of the customers. The processes of the activities must be integrated rather than the end results by using communication networks, shared databases. If the customer is facing any problem, he has to fill in the data himself instead of any office doing it for him. The second principle allows that all actions must be an added value for the customers. It allows direct exchanges between separate functional departments and based in dispersed geography. This first principle allows quick responses to the final customers and economies of scale for flexible agreements with vendors. To achieve that Michael Hammer & James Champy suggested the following seven principles in their manifesto for Business Revolution: 1. In other word, the BPR will target to maximize customer value and in parallel minimizes the use of resources. It reorganizes, restructures, downsizes and cost-cuts.Īccording to Dr Hammer’s principles of BPR, it can be identified with various success factors like – customer satisfaction, cost advantage, competitive advantage, creates value for customers and clear Business Vision. Business Process Re-engineering (BPR) is a methodology that seeks to break the standard processes. ![]()
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